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      Messenger Bag is designed well, but customer service can be improved

      I bought the leather messenger bag and the slim smartphone sleeve on 28th November 2020. I waited for the order to ship, but was surprised that nothing came in the email to inform me of the status. Apparently later, after I followed up with harber london support via email, I was informed that the smartphone sleeve was out of stock, and after some prodding, I asked for the messenger bag to be shipped first. I have recently received the messenger bag, and my impression, in a word, is that it is pretty useful. It fits my ipad pro with magic keyboard, and has room for chargers, powerbank and cables.

      In terms of the quality, I would like to compare the messenger bag with my harber london nomad organiser for Ipad Pro which I bought earlier. Clearly, the nomad organiser is superior in terms of the leather finish. The organiser is thinner, and holds it shape (I suppose it doesn’t have to accommodate more accessories inside) while the leather has a premium look and feel about it. The nomad leather has a minute grain finish and uniformity that exudes a premium look. I also own a macbook sleeve by harber london and the feel of the leather is the same premium look as well. The same can’t be said of the messanger bag.

      In terms of support, frankly Harber has not been diligent in following up to queries. It’s already mid January 2021, and my order (for the iphone sleeve which I have yet to receive) was in end November and my experience has been they are either slow to respond or don’t respond.

      Generally, their products are pretty nice, although it might depend on what product you are buying. I like the messenger bag for its utility, but the leather was slightly different that my nomad organiser and macbook sleeve which I really loved. I hope that customer service can be improved too.